Ch+072+Offers+-+Quotations

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 * //Reply to Enquiry Letter "Quotation" presentation :// **

could be : **Positive** or **Negative** response:

1- sorry ..... we regret to inform you that we do not have the requested item. 2- sorry we regret to inform you that we do not have the requested item, but we learned from our sales manager that alternative product can be a perfect substitute. 3- sorry we regret to inform you that we do not have the requested item is available at xyz Co. and their contacts is ......

Monopoly on customers ...through. or
 * contracts** تحتمل نوع من الاكراه نوع من الالزام و الاتزام
 * Building customer loyalty**. by providing Customer-services, and customer care.


 * Points to remember **

1 In salutations, use the customer's name rather than Dear Sir / Madam. (Dear Mr. Bond) 2 Let the customer know early in the letter whether or not you can help them. 3 Make sure that you have supplied all the information you think will help your customer including, if relevant, catalogs and price lists, ... etc 4 Thank the customer for contacting you, and encourage further inquiries. 5 When giving a customer a quotation, in addition to the price quote transport and insurance costs, any discounts, method of payment, and delivery date. 6 Do not promise a delivery date that you can not keep.

Characteristics and features