Ch+07+Bus.+Correspondence

**Learning Objectives ****اهداف ** **التعلم ** After studying this chapter, you will be able to: To put theory into practice, is actually putting your acquired knowledge to work.
 * 1) Introducing the students to documents used in conducting various business transactions
 * 2) Understanding the parts and layout of business letters.
 * 3) Introducing different types of business correspondence (Inquiry, Quotation, Order, Followups, Memos, Circular letters, Letters of Claims, Payments and Collections)
 * 4) Mastering the ability to write routine,positive, negative, persuasive, informative.
 * 5) Applying direct and indirect writing styles.

The importance of commercial correspondence:
1- proof of evidence. 2- follow up and build a network of referrals. 3- improve relations between parties.

In this unit we will explore the characteritics of the 3 main letters in commercial correspondence. 1- the Inquiry letter 2- The Offer, or the Quotation letter (Positive, Negative) 3- The Order Letter Also the Follow-up letters

the first logical thing to start with is to identify and understand: 1- The importance of business correspondence 2- The parts of a business correspondence. Letter formats. 4- Letter style and design. 5- Use of technology to compose and shape your message: 6- Proper use of Word processors, Templates, wizards, TOC, Dictionary and Thesaurus, auto-correction, mail merge ...

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This PP will help you understand the parts of business letters: Also please visit [|Business Letter Format] for sample letters and styles like & letter formats also make good use of the following : Writing Effectively Tamer
 * Click here to download (WriteExpress Business & Sales Letters Program**
 * [|Salutations in Letters and Email, by Lynn Gaertner-Johnston] Very Useful site**